Embedding Critical Customer Data into Workflows
Axsentra’s Hub & Spoke solution enables secure, bi-directional integration between your Symitar and Fiserv core banking systems and ServiceNow — putting critical member data exactly where your teams need it, without switching systems or manual rekeying.
Data points embedded directly into ServiceNow
General API Shortcomings vs. Axsentra’s ServiceNow Hub & Spoke Solution
Axsentra helps banks, credit unions, and fintech do more with their data. Our Hub and Spoke solution, natively built on ServiceNow, goes beyond what Core Banking systems expose by default — giving financial institutions the core data access, product agility, and customer intelligence they need to compete and grow. No middleware. No custom builds. Just outcomes.
Integration Complexity
Require custom middleware, glue code, and ongoing developer maintenance
Axsentra’s Solution
Natively built on ServiceNow — no middleware layer needed
Core Banking Limits
Can only expose what the core banking system allows by default
Axsentra’s Solution
Hub & Spoke architecture opens data beyond what Fiserv & Symitar expose natively
Platform Sprawl
Add another tool, another vendor, another contract
Axsentra’s Solution
Lives inside your existing ServiceNow investment
Workflow Integration
Data lands somewhere — then you build the workflow separately
Axsentra’s Solution
Data and workflows are unified in one platform
Maintenance Burden
Every API update, version change, or core banking upgrade breaks something
Axsentra’s Solution
Native architecture absorbs changes more gracefully
Security & Governance
Data crosses multiple systems and boundaries
Axsentra’s Solution
Governed within ServiceNow’s existing security model
Time to Value
Months of custom development to connect systems
Axsentra’s Solution
Pre-built for Fiserv & Symitar — faster deployment
Cost
Developer hours + platform fees + maintenance
Axsentra’s Solution
Leverages existing ServiceNow licensing
AI powered integration for Modern Banking
Financial institutions are sitting on an untapped competitive advantage — their core banking data. With AI automation, banks, credit unions, and fintechs can now unlock that data across every domain of their business, from member onboarding and loan origination to compliance and back-office operations. What once required months of custom development and costly middleware can now be automated, connected, and delivered through a single native platform — turning operational complexity into measurable business outcomes.
Hub and Spoke
Key Areas of Axsentra's Hub & Spoke Solutions
Core Banking Data Access
Replacing generic API limitations with a native Hub & Spoke architecture that unlocks deeper data access beyond what Fiserv and Symitar expose by default — delivering real-time core data directly within ServiceNow without custom code or middleware
Unified Integration Layer
Eliminating point-to-point connections between systems by routing data through a centralized Hub & Spoke model — reducing complexity, lowering maintenance burden, and giving financial institutions a single, governed integration framework.
Workflow Automation
Leveraging ServiceNow's native workflow engine to turn core banking data into automated, actionable processes — removing manual steps and connecting data to the people and systems that need it most.
360-Degree Customer Intelligence
Aggregating core banking data across Core systems to give banks, credit unions, and fintechs a complete, unified view of every customer relationship — enabling better decisions and more personalized experiences.
Rapid Product Delivery
Accelerating time-to-market for new financial products and services by removing the integration bottlenecks that slow innovation — built on a
Security & Compliance by Design
Inheriting ServiceNow's enterprise-grade security model to keep core banking data governed, auditable, and compliant — without data crossing unnecessary system boundaries.
Fiserv Hub & Spoke includes
Fiserv CoreConnect is an Integration Hub spoke that gives banks, credit unions, and financial services organizations real-time access to Fiserv core banking data directly inside ServiceNow flows, cases, and service catalog items.
Financial institutions running both ServiceNow and Fiserv have historically faced a painful choice: invest weeks of custom development to wire up each banking workflow, or force agents to toggle between two systems manually. CoreConnect for Fiserv eliminates both problems with 21 pre-built, certified Hub Actions covering every major Fiserv Signature domain.
What's Included
Account Operations
Retrieve single or multiple accounts (DDA, SDA, CDA, LOAN) and account addresses
Party / Customer Management
Look up customers by Tax ID or email, retrieve full party records and party-account relationships
Transaction Services
Query transaction history by date range, amount range, check number, or custom criteria, with full pagination support
Card Operations
Retrieve card details and card lists by account or party
Address Management
Retrieve party address information with type filtering
Safe Deposit Box Operations
Retrieve safe deposit box details and inventory
Utility & Configuration
Populate dynamic choice fields, retrieve branch info, and access Fiserv type registry values
Key Benefits
Symitar Spoke & Hub Include
The Symitar CoreConnect for ServiceNow enables seamless, bi-directional integration between ServiceNow and the Symitar core banking platform. Purpose-built for credit unions and financial institutions, the spoke allows agents to trigger actions and sync data directly with Symitar from within the ServiceNow interface.
Built on the Now Platform, the spoke leverages native ServiceNow capabilities to ensure secure, scalable, and reliable integration. Whether updating member information, initiating loan requests, or resolving disputes, the spoke eliminates manual data entry, reduces resolution times, and improves accuracy across systems. Axsentra brings deep financial services expertise to support compliance and operational efficiency.
Embed core banking data directly into your workflows
Symitar and Fiserv
Axsentra’s Hub & Spoke solution enables secure, bi-directional integration between your Symitar and Fiserv core banking systems and ServiceNow – putting critical member data exactly where your teams need it, without switching systems or manual rekeying.
No switching systems. No manual rekeying.
Data points embedded directly into ServiceNow
Account Inquiry
Party Management
Agreement Management
Card Management
Safe Deposit Management
Address Management
Transaction Inquiry
Explore Hub & Spoke Integration
Learn how to unify your core banking data and workflows on ServiceNow.